Because every item is custom-made specifically for you, an order may only be cancelled, modified, or changed before production begins.

Once production has started, cancellations, modifications, personalization changes, design changes, or other order changes cannot be accepted.

Design previews are provided only for custom products that require customer approval before production. If your order requires a preview, it will be sent to the email address provided during checkout.

Please review and approve the design within 24 hours of receiving it. Production will begin only after the design has been approved.

Delays in approving a design may result in longer production and delivery times. Once a design has been approved, no further design changes can be made, and the order cannot be cancelled or refunded except where required by applicable law or where the finished product is damaged, defective, or incorrect due to our error.

Because our products are personalized, custom engraved, UV printed, DTF printed, or made to order, we do not accept returns for:

• Change of mind
• Incorrect information provided by the customer
• Personal preference
• Incorrect size selection
• Colour differences caused by monitor, phone, tablet, or screen settings
• Minor variations that naturally occur during engraving, printing, finishing, or personalization

Please ensure all names, dates, spellings, sizes, colours, uploaded photographs, and personalization details are accurate before submitting your order.

Due to the personalized and made-to-order nature of our products, we do not offer exchanges unless the product arrives damaged, defective, or incorrect due to our error.

Please review all product selections and personalization details carefully before placing your order.

Your satisfaction is important to us. If your order arrives damaged during shipping, defective, or incorrect due to our error, please contact us within 48 hours of delivery.

Please include:

• Your order number
• A clear description of the issue
• Clear photographs of the product
• Clear photographs of the shipping box, label, and packaging

After reviewing the information provided, we will determine the appropriate resolution. Depending on the circumstances, this may include a replacement, repair, store credit, partial refund, or full refund where applicable.

Customers are responsible for confirming that all uploaded photographs, logos, artwork, names, dates, wording, and other personalization details are complete and correct before submitting an order or approving a design preview.

Pixel & Beam Creations is not responsible for:

• Low-resolution, blurry, dark, distorted, or pixelated images supplied by the customer
• Cropping, positioning, or layout specifically requested or approved by the customer
• Spelling, grammar, date, name, or personalization errors submitted or approved by the customer
• Copyright, trademark, privacy, publicity, or other rights violations arising from customer-provided files or instructions

By submitting content, you confirm that you own it or have permission to use it for the requested product. We reserve the right to refuse any design containing illegal, hateful, threatening, abusive, or unauthorized copyrighted or trademarked material.

The following items are non-refundable unless they arrive damaged, defective, or incorrect due to our error, or unless a refund is otherwise required by applicable law:

• Personalized 3D crystal engravings
• UV-printed products
• Custom acrylic gifts and signs
• Personalized jewelry
• Personalized drinkware
• Custom apparel and DTF-printed products
• Custom home décor
• Corporate awards and recognition products
• Memorial products
• Gift cards
• Clearance and final-sale items

Original shipping charges are non-refundable once an order has shipped, except where the shipment or product issue was caused by our error or where otherwise required by law.

If a package is returned because of an incorrect or incomplete shipping address provided by the customer, failure to collect the package, refusal of delivery, or another issue outside our control, the customer will be responsible for any additional shipping charges required to resend the order.

If a shipment appears damaged, please keep the product, shipping box, label, and all packaging materials until we complete our review or advise you that they may be discarded.

If a refund is approved, it will normally be issued to the original payment method used during checkout.

Please allow approximately 5–10 business days after the refund is issued for your financial institution or payment provider to process and post it. Processing times are controlled by the financial institution or payment provider and may vary.

Payment-processing fees charged by the payment provider may be non-refundable and may be deducted where permitted by applicable law.

For questions about this Refund & Return Policy, please contact Pixel & Beam Creations before placing your order.