This policy applies to personal information handled through our website, online store, customer service channels, custom-order process, and related business activities.

“Personal information” means information about an identifiable individual. It does not include information that has been anonymized or de-identified so that it can no longer reasonably identify an individual.

Depending on how you interact with us, we may collect the following categories of information:

• Contact and Delivery DetailsYour name, email address, telephone number, billing address, shipping address, and delivery instructions.
• Order and Transaction InformationProducts viewed or purchased, shopping-cart activity, order history, returns, refunds, discounts, shipping details, transaction status, and related records.
• Payment-Related InformationBilling contact information, payment method type, transaction identifiers, and payment confirmation. Full payment-card details are generally processed directly by our payment processor rather than stored by us.
• Account InformationYour username, password credentials in encrypted or hashed form, saved addresses, account settings, and preferences.
• Customization ContentPhotos, artwork, logos, names, dates, messages, instructions, and other files or content you submit for personalized products.
• CommunicationsInformation contained in emails, contact forms, customer-support requests, reviews, messages, telephone calls, and other communications with us.
• Device and Usage InformationInternet Protocol address, browser type, device type, approximate location, referring pages, pages viewed, session activity, cookie identifiers, and information about how you use the website.
• Marketing PreferencesYour newsletter subscription, consent choices, cookie preferences, and interactions with marketing communications or advertisements.

• Directly from YouWhen you place an order, upload a design, create an account, subscribe to our newsletter, submit a form, request support, leave a review, or communicate with us.
• AutomaticallyThrough cookies, server logs, shopping-cart functions, account tools, payment-security tools, and similar technologies when you use our website.
• From Service ProvidersFrom payment processors, website hosting providers, shipping carriers, email or newsletter services, security providers, advertising platforms, and other companies that help us operate our business.
• From Social or Advertising PlatformsWhen you interact with our advertisements, social-media pages, or tracking technologies, subject to your settings and applicable law.

• Provide and Fulfil OrdersTo process payments, create personalized products, communicate about proofs or designs, arrange shipping or local delivery, and handle returns, refunds, or customer-service requests.
• Operate Accounts and Website FeaturesTo maintain customer accounts, remember cart contents and preferences, provide wish lists or reviews, and improve website performance and usability.
• Communicate with YouTo send order confirmations, production or shipping updates, respond to questions, and provide important service notices.
• Marketing and AdvertisingTo send promotional communications where permitted and to measure or improve advertising campaigns. You may unsubscribe from promotional emails at any time.
• Security and Fraud PreventionTo authenticate users, protect transactions, detect suspicious activity, prevent misuse, and maintain the security of our website and systems.
• Business, Legal, and Record-Keeping PurposesTo maintain accounting and tax records, resolve disputes, enforce our terms and policies, protect our legal rights, and comply with lawful requests and applicable law.

Our website uses cookies and similar technologies to operate the online store, maintain sessions and shopping carts, support account login, remember consent choices, process payments, protect against fraud, understand website activity, and support advertising.

• Essential and Functional TechnologiesThese support core website functions such as shopping carts, checkout, security, login, and cookie-preference storage.
• Payment and Fraud-Prevention TechnologiesStripe may use cookies or similar technologies to process payments and detect fraudulent activity.
• Marketing and Measurement TechnologiesTikTok Pixel or similar advertising tools may measure visits, interactions, and conversions and help us understand or improve advertisements.

We disclose personal information only as reasonably necessary for the purposes described in this policy, including to:

• Technology and Hosting ProvidersProviders that host, secure, maintain, back up, or support our website, email, databases, and online services.
• Payment ProcessorsSuch as Stripe, to process transactions, verify payments, and prevent fraud.
• Shipping and Delivery ProvidersPostal services, couriers, local delivery providers, or fulfilment partners that need contact and delivery information to complete an order.
• Marketing and Advertising ProvidersSuch as TikTok, where enabled and permitted by your consent choices and applicable law.
• Professional AdvisersAccountants, insurers, legal advisers, or other professionals where reasonably necessary for business or legal purposes.
• Authorities or Other PartiesWhen required by law, court order, valid legal process, or when reasonably necessary to protect our rights, customers, systems, or the public.
• Business TransactionsIn connection with a proposed or completed sale, financing, reorganization, merger, or transfer of all or part of our business, subject to appropriate safeguards.

We do not sell personal information for money. Some advertising or analytics disclosures may be considered “sharing,” “targeted advertising,” or a similar activity under certain privacy laws.

Our website is built using WordPress and WooCommerce. WordPress is the website content-management system, and WooCommerce provides online-store functions such as product pages, accounts, carts, checkout, orders, and related records.

Pixel & Beam Creations is the seller responsible for customer transactions through our store. WordPress and WooCommerce software do not replace our responsibility for the personal information under our control. Information may also be processed by our hosting provider and by plugins, extensions, payment processors, shipping tools, security services, or other providers enabled on the website.

Each third-party provider handles information under its own terms and privacy practices. The exact information processed may change when we add, remove, or update website services.

When you order a personalized product, we may use the files and instructions you provide to prepare artwork, create proofs, produce the item, perform quality checks, provide support, and complete the order.

Do not upload highly sensitive information that is not necessary for your order. We may refuse or delete files that are unlawful, unsafe, infringing, or unrelated to the requested service.

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer service, account administration, dispute resolution, security, and legal compliance.

• Transaction and Tax RecordsBusiness and supporting records may generally be retained for at least six years from the end of the tax year to which they relate, or longer where required by law.
• AccountsAccount information may be retained while an account remains active and for a reasonable period afterward, subject to legal and operational requirements.
• Customization FilesPhotos and design files are retained only as long as reasonably necessary to produce the order, address quality or support issues, enable a requested reorder, maintain backups, or meet legal obligations.
• Marketing RecordsConsent and unsubscribe records may be retained as needed to respect and document your communication choices.

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to backup cycles and legal retention requirements.

We use administrative, technical, and organizational safeguards appropriate to the nature of the information we handle. These may include access controls, secure website connections, software updates, account authentication, backups, and trusted payment-processing services.

No online service or method of transmission is completely secure. You are responsible for protecting your account credentials and should contact us promptly if you believe your account or personal information has been compromised.

Some service providers may store or process information outside Saskatchewan or Canada. As a result, personal information may be subject to the laws of another jurisdiction and may be accessible to courts, law-enforcement agencies, or government authorities in that jurisdiction.

Where required, we use contractual, technical, or other safeguards intended to protect information handled by service providers.

Our website and store are not directed to children who are not legally able to enter into a purchase transaction in their jurisdiction. We do not knowingly collect personal information directly from children without appropriate authorization.

A parent or guardian who believes a child has provided personal information to us may contact us to request review or deletion, subject to legal requirements.

Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of personal information; withdraw consent; object to or restrict certain processing; receive information about our use and disclosure of your information; or request a portable copy of certain information.

Please contact us first if you have a question or concern about how we handle personal information. We will review the concern and respond as required by applicable law.

If you are not satisfied with our response, you may be entitled to contact the Office of the Privacy Commissioner of Canada or another privacy regulator responsible for your jurisdiction.

Our website may link to social networks, payment services, delivery services, or other third-party websites. We do not control those third parties and are not responsible for their privacy, security, content, or practices. Review the privacy policy of any third-party service before providing information directly to it.

Examples of providers that may process information through our website include Stripe and TikTok, depending on the services and consent settings in use.

We may update this Privacy Policy to reflect changes to our website, products, services, providers, technology, business practices, or legal obligations. The revised version will be posted on this page with a new “Last updated” date. Where required, we will provide additional notice or request consent.

Contact us with questions, requests, or complaints concerning this Privacy Policy or our handling of personal information.